Analytics & Insights Terms

1. Definitions

"Analytics service" / "the service": The temple and site analytics dashboards, trend reports, cross-temple flow summaries, and CSV export features available through the PUNICODEX admin portal and authorised API endpoints.

"Aggregated data": Event counts, averages, percentages, and other statistical summaries computed across groups of visitors or sessions, from which no individual visitor can be re-identified.

"Administrator": An authorised user with credentials to access the analytics service, including superadmin, ops, leasing, scholars, and viewer roles.

2. Plain-English summary

The analytics service shows the shape of traffic, not the people behind it. All reports are built from aggregated events; we do not track individual visitors across sessions or pages. If you export data, you are responsible for keeping it safe and using it lawfully.

3. Aggregated-only data

The analytics service processes first-party beacon events that have been stripped of direct identifiers before storage. Reports display counts, rates, trends, and distributions. We do not provide user-level timelines, raw IP addresses, browser fingerprints, or any feature designed to single out a specific visitor.

If a query could reveal a very small group (for example, a single visitor on a rarely visited page), the service may suppress or round the result to preserve the aggregated nature of the data.

4. No per-visitor tracking

We do not:

assign persistent per-visitor identifiers;
follow visitors across third-party websites;
merge analytics data with search query logs, API account records, booking records, or authentication sessions to build individual profiles;
use analytics data for advertising targeting or retargeting.

Session identifiers, where used for counting unique sessions within a day, are derived from one-way hashes and daily-rotating salts. They cannot be reversed or linked across days.

5. Retention

Analytics data is stored in two layers:

Rolling analytics layer — dashboard and reporting data is retained for a rolling 120-day window and then automatically deleted.
Storage archive — further-aggregated historical summaries may be retained for up to 365 days for trend analysis, capacity planning, and security review, after which they are deleted or reduced to non-identifiable statistical baselines.

Administrators may not override these retention limits through the service.

6. Acceptable use

Administrators and anyone with access to the analytics service must:

use the data only for lawful internal purposes — operating, securing, and improving PUNICODEX services;
not attempt to re-identify visitors, combine analytics data with other datasets to identify individuals, or circumvent aggregation safeguards;
not share dashboards, credentials, or exports with unauthorised third parties;
not use analytics data to harass, discriminate against, or monitor any individual or group.

We may suspend access immediately for suspected misuse, security risk, or breach of these Terms.

7. Exports and responsibilities

The service allows authorised administrators to export analytics data in CSV format. An export is a copy of aggregated summaries under your control. You are responsible for:

protecting exported files with appropriate access controls, encryption, and storage practices;
using exported data only for the purposes for which it was originally collected;
complying with applicable privacy and data-protection laws when handling exports;
deleting exports when they are no longer needed and in any event within the applicable retention period.

Exports may not be sold, republished, or used to build tracking or profiling products.

8. Accuracy and availability

Analytics reports reflect events received and processed by the service. There may be delays, gaps, or discrepancies due to network conditions, ad blockers, consent choices, clock skew, or processing latency. The service is provided "as is" and "as available". We do not warrant that any report, trend, forecast, or export is complete, timely, or error-free.

Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot lawfully be excluded, restricted, or modified. Where a service supplied by us carries a consumer guarantee, those guarantees apply in full.

Limitation of Liability

To the maximum extent permitted by law, and subject to your non-excludable rights under the Australian Consumer Law and other applicable consumer protection legislation:

We are not liable for any indirect, incidental, special, consequential, or punitive loss or damage, including loss of profits, revenue, goodwill, data, or opportunity, arising from or in connection with the service.
Our aggregate liability for all claims arising from or in connection with the service is limited, at our election, to the re-supply of the service or the cost of re-supply, or — where re-supply is not a meaningful remedy — to AUD $100.
Nothing in this section limits liability that cannot lawfully be limited, including liability arising under the Australian Consumer Law.

Changes to the Service and these Terms

We may improve, suspend, or discontinue any part of the service, and may update these Terms from time to time. The current version is always posted at this address with its effective date. Continued use of the service after an update constitutes acceptance of the updated Terms. Where a change materially disadvantages you, we will take reasonable steps to bring it to your attention before it takes effect.

Governing Law and Disputes

These Terms are governed by the laws of New South Wales, Australia, without regard to conflict of law principles. Any dispute shall first be addressed through good-faith negotiation. If unresolved within 30 days, the dispute shall be submitted to binding arbitration in accordance with the rules of the Australian Centre for International Commercial Arbitration (ACICA), seated in Sydney, New South Wales. Nothing in this section prevents a consumer from pursuing a remedy that cannot lawfully be excluded under applicable consumer protection law, including recourse to a court or tribunal of competent jurisdiction.

Contact

For questions about these Terms or the service:

Email: support@punicodex.com

Entity: PUNICODEX / Hekaverse